FAQ

Shipping is free on orders above ₹1,999. Below that, standard shipping charges apply and are shown at checkout before you pay, based on your delivery address.

Once your order ships, you'll receive a tracking link by email/SMS, and you can also check order status anytime from "My Orders" in your account.

We offer easy returns and exchanges within the window shown on your order page — typically 7 days from delivery for eligible items. Customized and made-to-order pieces have a different policy, shown on the relevant product page.

International shipping availability depends on the seller and destination — enter your delivery pincode/country on the product page to see available shipping options before ordering.

We accept major credit/debit cards, UPI, net banking, and popular digital wallets. All available options are shown at checkout.

You can reach our support team through the Contact Us page, or message the seller directly from the product page for design-specific questions.

Orders can usually be cancelled before they're shipped — check "My Orders" for a cancel option. Once an order ships, cancellation is no longer available and our standard return policy applies instead.

This is a test FAQ answer

Every product page has a detailed size chart under the "More Information" section, with exact bust, waist, and length measurements for that specific design. We recommend measuring a similar outfit you already own and comparing it against the chart rather than relying on standard S/M/L labels, since fit can vary between designers.

"Ready to Wear" ships as-is in the size shown. "Semi Stitched" comes with the blouse/bottom unstitched so your tailor can finish it to your exact measurements. "Fully Customized" lets you choose fabric, color, and embroidery details, and the entire outfit is stitched to the measurements you provide at checkout.

Yes, on the product page select the "Fully Customized" delivery option to unlock color and embroidery choices for that design. Not every design offers every customization — available options are shown directly on the product page.

Delivery timelines are shown on the product page and vary by order type — typically Ready to Wear ships fastest, Semi Stitched next, and Fully Customized takes the longest since it involves fresh tailoring. Check the "Delivery by" date shown for your pincode before ordering.

Many of our designers list eco-friendly and sustainable fabric options — look for the "Sustainable" badge on the product card. Full fabric composition is always listed in the product description.

For Semi Stitched and Fully Customized orders, minor alteration requests within 7 days of delivery can be raised through your order page. Ready to Wear items follow our standard exchange policy instead of alterations.

We recommend dry cleaning only for embellished, embroidered, or hand-worked pieces to protect the stitching and stonework. Care instructions specific to each garment are included with your delivery.

Ready to Wear items are eligible for exchange under our standard returns policy. For Semi Stitched and Fully Customized pieces made to your measurements, reach out to our support team — alteration is offered first, since these are made specifically for you.

Most designer pieces are produced in very limited quantities, and some are one-of-a-kind. The "Limited Stock" tag on a product means only a few pieces remain.

Yes — browse our "Shop by Occasion" and curated collections for outfit inspiration by event type, and check each designer's profile for their full range if you'd like a coordinated look.

Each footwear listing includes a size chart with foot-length measurements in both UK/IN and EU sizing. Measure your foot length at the end of the day (feet swell slightly) and match it to the chart rather than going by your usual shoe brand size.

Sizing can vary slightly by designer and material — always check the specific size chart on the product page rather than assuming standard sizing. If you're between sizes, we generally recommend sizing up for embellished or closed footwear.

Yes, unworn footwear in its original packaging can be exchanged within our standard return window. Footwear that shows signs of wear cannot be accepted for exchange for hygiene reasons.

Material composition (leather, fabric, embellishment type, sole material) is listed in each product's description. Reach out to support if you need material details for allergy or care reasons before ordering.

Store embellished or embroidered footwear in the dust bag provided, away from direct sunlight and moisture. Wipe clean with a dry cloth after wear; avoid water contact with fabric or stone-work pieces.

Availability of wide-fit and extended sizes depends on the individual designer and style — check the size selector on the product page for what's currently available for that item.